These general terms and conditions of sale are intended to regulate the relationship between THINKERSFOOD, S.L. (MAKEAT) and you (hereinafter referred to as “the Client”), concerning all transactions carried out through the website tools.makeat.tech, a domain owned by MAKEAT, a legally incorporated company with registered office at Calle Pi i Gibert nº 43, Sant Adrià del Besòs (08930 – Barcelona), tax identification number B-67192138, and registered in the Commercial Registry of BARCELONA, Volume 46361, Folio 208, Section 8, Sheet B 517620, Entry 1 (11.04.18).

You can contact us at the email address info@makeat.tech or by phone at +34 690 85 61 14 during business hours: Monday to Friday, 10:00 a.m. to 6:00 p.m.

Online contracting for the products and/or services offered by MAKEAT is subject to these General Terms and Conditions of Contract.
Persons wishing to use this website are considered “clients” as long as they meet the following requirements: they are of legal age (over 18 years old); or they are legal entities that can demonstrate their status and accept both the general and any specific terms that apply.

The products and services offered by MAKEAT on the website can be viewed free of charge and include a detailed description with relevant characteristics, availability, price, and image. Clients should note that the information provided in the product descriptions is based on data supplied by our suppliers.
The prices of products and services are those displayed on the website at the time of order and may include VAT or other applicable taxes, as appropriate.
In accordance with Law 37/1992 of December 28, which regulates VAT, the transaction may be exempt or not subject to tax depending on the buyer’s country of residence and status (business/professional or private individual). Therefore, in some cases, the final order cost may differ from the price displayed on the website. For shipments outside the European Union, MAKEAT is not responsible for any customs duties or import taxes.
MAKEAT is not liable for purchases made by clients involving products with evident typographical pricing errors, such as products offered at prices clearly below market value.

To purchase products, the client must provide a contact email address; registration on the website is not required. Products will be displayed on screen at all times, and users may take advantage of any current promotions.
To proceed with the purchase, the client must validate the shopping cart, where all selected products and/or services, quantities, prices, and shipping costs will be displayed. Clients may modify the cart contents before confirming their purchase.
Once the cart is validated, the client must complete the required information, including delivery and billing address, shipping method, and payment method. The client must also accept the General Terms of Sale by checking the corresponding box. If not checked, the website will not allow the purchase to proceed. All products are subject to stock availability.

Purchases can be paid by debit or credit card or via express payment methods (Shopify Pay, PayPal, or Google Pay).
MAKEAT uses secure payment gateways provided by authorized financial institutions. All data provided for payment purposes are encrypted for maximum security and confidentiality and stored on a secure server certified under the Secure Socket Layer (SSL) protocol. MAKEAT does not have access to the client’s card details.
All payment methods are subject to verification and authorization by the corresponding financial institutions. If authorization is not granted, the purchase will be automatically canceled.
If a payment is fraudulently or improperly charged, the cardholder may request its immediate cancellation. However, if the purchase was legitimately made by the cardholder and cancellation is not due to the right of withdrawal, the client shall be liable for any damages caused.
MAKEAT will send an email confirmation within 24 hours of payment, summarizing the purchase details. This email serves as proof of the transaction.
By accepting these conditions, the client agrees to receive invoices electronically, although paper invoices can be requested via the contact methods listed under “Customer Service.”

Clients may choose home delivery or in-store collection, subject to stock availability. Store collection is available at Calle de Ramon Turró, 5, Local, Bajos 4, (08005 – Barcelona).
Delivery times are generally 2–4 business days for store pickup and 7 business days for home delivery. MAKEAT is not responsible for incorrect delivery addresses provided by the client. Once shipped, clients will be notified and given tracking information.
Shipping costs are not included in product prices and are calculated based on weight, destination, and shipping method. These costs are shown before purchase confirmation.
The client assumes all risks of deterioration, damage, or loss once the products have been delivered by the carrier and the delivery note has been signed as received in good condition.
MAKEAT is not responsible for delivery delays caused solely by the client or authorized recipients. Delivery times may extend during special promotions.

The client has fourteen (14) calendar days from receipt of goods to withdraw from the contract.
To exercise this right, you must notify MAKEAT at Calle Pi i Gibert nº 43, Sant Adrià del Besòs (08930 – Barcelona) or by email at info@makeat.tech of your decision to withdraw, using a clear statement (e.g., a letter or email).
You may use the withdrawal form available for download, though it is not mandatory.
If you withdraw, MAKEAT will refund all payments received, including delivery costs (except additional costs for premium shipping options) within 14 days of being informed of the decision, provided the product has been returned. Otherwise, reimbursement may be withheld until the goods are received.
Returned items must include the delivery note and invoice and be in their original condition, with seals, manuals, accessories, or promotional gifts included.
If a product arrives damaged or defective, MAKEAT will collect and replace it at no additional cost.
Refunds will be made using the same payment method used for purchase.
The right of withdrawal does not apply in cases provided under Article 103 of Royal Legislative Decree 1/2007, including:

• Goods made to the consumer’s specifications or clearly personalized.
• Goods that may deteriorate or expire quickly.
• Sealed goods not suitable for return due to health or hygiene reasons, once unsealed.

If the purchase is made as a professional (not a consumer), the right of withdrawal does not apply.

Products are covered by a three-year legal guarantee against non-conformity under the General Law for the Defense of Consumers and Users (Royal Legislative Decree 7/2021, April 27). Defects discovered within two years are presumed to have existed at delivery unless proven otherwise.
To claim warranty, the purchase invoice must be presented. All consumer rights under applicable laws are guaranteed.
If the buyer is a company, claims for quantity or quality defects must be made within four days of receipt, per the Commercial Code. Claims for hidden defects must be made within thirty days.

Personal data will be processed to manage contractual relationships, administrative, accounting, and tax obligations, and to send commercial or promotional communications.
Data will be kept only as long as necessary or until deletion is requested, except where legally required. Data may be shared with third-party processors, such as transport and logistics companies.
The legal basis for processing is contractual necessity and legitimate interest for commercial communications.
Users may exercise their rights of access, rectification, erasure, opposition, limitation, and portability by contacting Calle Pi i Gibert nº 43, Sant Adrià del Besòs (08930 – Barcelona) or info@makeat.tech.
If you believe your data rights have been violated, you may lodge a complaint with the Spanish Data Protection Agency.

Each clause of these terms shall be interpreted independently. If any clause is declared invalid or unenforceable, the remainder shall remain in full force and effect.

Any dispute regarding these terms shall be governed by Spanish law. For consumer contracts, jurisdiction will correspond to the buyer’s domicile or the place of performance. For business purchases, both parties submit to the Courts of Barcelona, Spain.

If you reside in the European Union, you may submit a complaint via the European Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/odr. This platform provides access to independent, alternative dispute resolution services, usually free of charge. MAKEAT makes this mechanism available to clients.